It does not matter that you made the same deposit into yr account as they did with their so called match bonus, fair play would place withdraw restrictions upon any matched bonus deposits of maximum 50% only, not 80-90% yes they will match yr first deposit but rest assured it is only their monetary input matching yours that will claim all subsequent winnings, your equal share invested deposit has no claim to winnings only just casinos match deposit does, it is not until you have dwindled away over 80-90 % of your new client winnings that they will allow you a meagre part of your winnings to withdraw. Very sneaky, not transparent, quick to take yr deposit but you try getting your winnings if yr actually able to win, slowly but surely they make it very difficult to withdraw winnings keeping you tied tightly by over the top active bonuses. This is the first time i've played at Digibrite SRL casinos and i wouldn't recommend it. I am sick and tired of these casino's sub standard customer service, with staff who have no training and are not empowered to keep their customers happy. It looks like he just couldn't be bothered and chose to self exclude me, either because he doesn't know what he's doing or its easier for him. The person i spoke to, 'Jerome' didn't appear to know the difference, he's then restricted my account permanently and just cut me off chat abruptly. I received no customer service whatsoever, he basically asked me if i wanted to close my account permanently, which i found confusing as i just wanted to close my account, i did not want to self exclude, I'm an experienced gambler and comfortable with playing games online. When i did get through to someone, i explained that i wanted to close my account as i wasn't happy with the games and didn't really receive any bonuses. What really annoyed me more than anything was the customer service, trying to get past the bot to a real person on the online chat is a real challenge. The RTP seems lower than other casinos, but this is just my experience.

The games that i did play did not pay very much out and it was always a struggle just to enjoy playing the games without your deposit being eaten up immediately after a few spins.

However that's where the positivity ends. I have not given this casino a 'very negative' rating as they do have a larger selection of game providers that work in my jurisdiction.

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